LOBSTR is the trading name of “Ultra Stellar”, a third party entity that provides independent key recovery services to help Vibrant users with account recovery.
Vibrant wants you to have full control over the assets in your wallet. We don’t have any way to access your account ourselves, and we didn’t want to give that access to anyone else either. However, we also understand that sometimes life happens: people lose their device or account access and need help recovering it. So, we created a process that requires two separate entities to sign-off for account recovery and we partnered with LOBSTR to be one of those two signers. Acting alone, neither Vibrant nor LOBSTR can recover or make any changes to your account, but if you ask both of us to help, we can each serve as a signer and help you recover your account. For more information about LOBSTR, you can visit their website here.