Why wasn’t I asked to set up a password?

At Vibrant, your security is our top priority, which is why we don’t use traditional passwords. Instead, you log in using your email address or phone number, and receive a confirmation message via email or SMS.

Although it may seem unusual at first, this approach avoids the risks associated with weak passwords, prevents phishing attacks since there's no password to steal or mistakenly provide, and reduces credential theft because even if your email or phone is compromised, the attacker needs access to your device.

This means that you, and only you can access your account.

If you have any questions or encounter any issues, our Support Team is here to help! Create a support ticket here, and we’ll assist you as quickly as possible.