I paid a bill, but it wasn’t credited

  • Updated

If your bill payment wasn’t credited, please check the following:

  1. Check Payment History: Go to your Transaction History by clicking the icon and check if the payment was processed. Sometimes it may still be pending.
  2. Wait for Processing Time: Remember that payments can take up to 72 business hours to be credited. If it’s been less than that, the payment might still be processing.


If your payment has not been credited after 72 business hours, you can reach out to our Support Team by creating a support ticket here. We will be happy to help you resolve any issues with your bill payment.


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