Managing and Cancelling MoneyGram Transactions

Can I make changes to a MoneyGram cash out once it has been submitted?

Once the order/reference number has been created you won’t be able to modify any details. You can always cancel the transaction and start a new one with the correct information.

How can I cancel a cash out via MoneyGram?

You can cancel a cash out through MoneyGram at any time and the funds will be returned to your Vibrant account.

To cancel a transaction from your home screen (method 1 of 2):

1. Open the Vibrant app
2. Click on “Your cash is ready for pick-up”
   
3. Click on “Cancel Transaction”
   
4. You’ll be redirected to the MoneyGram cash out details page, click on “Cancel Transfer”
   
5. Please state the reason for refund and funds should be returned to your wallet and click on “Cancel Transfer”
   
6. You’ll be redirected to the MoneyGram cash out details page, scroll down and click on “Close”
7. You’ll be redirected to your Vibrant Home page, where you will be able to restart your transaction.

To cancel a transaction from your history screen (method 2 of 2):

• Go to your Vibrant app
• Click on the History icon at the bottom of your screen.
• Select the transaction you need to cancel

• Go to "Step 3"

I can not cancel my cash out via MoneyGram. What can I do?

If you want to cancel your cash out, but you don’t see the option available. Make sure that the cash out hasn’t been completed yet.

If you are seeing an error message, please contact our Support Team by creating a support ticket here and share the following details:

• Reference number
• Amount
• Screenshot of the error message
  
  

Can I cancel a completed cash out?

Unfortunately, a completed cash out can not be canceled. All completed transfers are final, and we can not reverse or cancel them. We cannot be involved in disputes between senders and recipients, so we strongly recommend that you know and trust the person to whom you are sending the funds.

You can contact MoneyGram's Customer Support Team by calling 01- 800-269-4556 or sending an email to customerservice@moneygram.com. For more information, visit the MoneyGram support page.