How do I track my MoneyGram transaction?

  • Updated

If you want to know if your cash is ready to pick up:

  1. Log into your Vibrant account
  2. Go to your Transaction history by clicking on the clock located at the bottom of your screen
  3. Select the withdrawal you want to review
    • If you can see the reference number, your funds are ready for pickup!
    • If you see a green check mark on the withdrawal, and you no longer see the reference number, it means that your cash-out is completed

To cash out, please visit your nearest MoneyGram location with your submitted ID and reference number. To find your nearest MoneyGram location, click here.

You can cancel any uncompleted cash out, by clicking on the withdrawal and selecting “Cancel Transaction”. Once the cash-out is completed, you won’t be able to cancel it.

I had an issue with my MoneyGram transaction

If you encounter an issue when cashing out through MoneyGram, please visit our article "Troubleshooting MoneyGram Transactions".

You can contact MoneyGram's Customer Support Team by calling 01- 800-269-4556 or sending an email to For more information, visit the MoneyGram support page.


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