I added funds but have not received them yet. How long does it take?

If you have sent funds to your Vibrant account and have not received them, please, help us by reviewing the type of transaction you’ve made and how long would it take for you to see the funds here, directly with the sender.

If you did not receive the funds after the allotted time, please contact our Support Team by creating a support ticket here and share the following information about your transaction:

• Type Transaction
• Amount
• Date
• Screenshot of the transaction or photo of the payment receipt
• Reference number / transaction number

Once we have the transaction details, we'll review it and contact you as soon as possible.