I added crypto to my Vibrant wallet and have not received it.

  • Updated

Sending crypto from a different wallet to your Vibrant wallet involves different steps. If you've sent cryptocurrency to your Vibrant wallet and haven't received it yet, please check the following:

  1. Wallet address: Ensure you used your Vibrant wallet address, which you can find in your account settings.
  2. Correct cryptocurrency: Confirm that you sent the correct cryptocurrency - XLM or Stellar USDC.
  3. Transaction status: Verify that the transaction is marked as successful in the wallet from which you sent the funds.

If everything is correct and you still haven't received the funds, please contact our Support Team by creating a support ticket here and providing the following information:

  • Hash or Transaction ID:
  • Destination address:
  • Sending Address:
  • Amount:
  • Date of the transaction:
  • Screenshot of the confirmed transaction:

 

Unlock the power of the digital dollar and take control of your financial journey! Visit vibrantapp.com for the latest Vibrant news.

 

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