What can I do if my cash-out via MoneyGram is "blocked" or I cannot cancel a transaction?

  • Updated

When a transaction is blocked, the MoneyGram agent will not be able to complete the transaction for you.

This is rare, but if it does happen, you won’t be able to cancel the transaction.

Note: You will not know the transaction is blocked in the Vibrant App. A blocked transaction could stem from an issue at the MoneyGram location or your account, and you’ll be informed at the MoneyGram location.

If this happens, please contact the MoneyGram’s Customer Support Team for additional information writing to customerservice@monreygram.com or calling to 0 800 503 273 or 094 710 8607.


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