How can I cancel a cash out via MoneyGram?

Ihor Kyvliuk
Ihor Kyvliuk
  • Updated

You can cancel a cash out through MoneyGram at any time and the funds will be returned to your Vibrant account.

To cancel a transaction from your home screen (method 1 of 2):

  • Open the Vibrant app
  • Click on “Your cash is ready for pick-up”

  • Click on “Cancel Transaction”

  • You’ll be redirected to the MoneyGram cash out details page, click on “Cancel Transfer”

  • Please state the reason for refund and funds should be returned to your wallet and click on “Cancel Transfer”

  • You’ll be redirected to the MoneyGram cash out details page, scroll down and click on “Close”
  • You’ll be redirected to your Vibrant Home page, where you will be able to restart your transaction.

To cancel a transaction from your history screen (method 2 of 2):

  • Go to your Vibrant app
  • Click on the History clock at the bottom of your screen

  • Select the transaction you need to cancel

  • Click on “Cancel Transaction”

  • You’ll be redirected to the MoneyGram cash out details page, click on “Cancel Transfer”

  • Please state the reason for refund and funds should be returned to your wallet and click on “Cancel Transfer”

  • You’ll be redirected to the MoneyGram cash out details page, scroll down and click on “Close”

  • You’ll be redirected to your Vibrant Home page, where you will be able to restart your transaction.

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