How do I keep My Account safe?

If you wish to enhance the security of your account, you have two options. You can set up a PIN that will be prompted each time you open the app, or you can opt to sign out from your account whenever you're finished using it.

If you want to learn more about logging out of your account, please visit: How do I Sign Out?

How do I create a PIN?

You can create a 4-digit PIN to protect and access your app:

1. Sign in to your Vibrant account.
2. Click on your initial, located in the upper right side of your screen.
3. Go to Settings.
4. Click on “PIN Preferences.”
5. Set your PIN and confirm it.

This PIN will be requested each time you want to access your app.

I lost my PIN. How do I access my account?

If you have lost or forgotten your PIN:

1. Click on “Forgot your PIN?”
2. Your session will be closed and your PIN will be deleted
3. Login and authenticate with your email address
4. Once you are logged in, click on your initials, located in the upper right-side of your screen
5. Go to Settings
6. Select PIN Preferences and establish your new PIN.

How can I delete or update my PIN?

If you want to delete or update your PIN:

1. Sign in to your Vibrant account.
2. Click on your initial, located in the upper right side of your screen.
3. Go to Settings.
4. Click on PIN Preferences.
5. Select Delete PIN or Update PIN.
6. And confirm your decision.
7. If you clicked on Update PIN, please set your new PIN and confirm it.